Below you will find answers to our most commonly asked questions. Please feel free to contact us if you can't find the info you are looking for.
Payments:
Payments can be made using Paypal or by Direct Debit. All prices are shown are AUD.
PDF Delivery:
Directly after payment you will be presented with your download info on screen which will contain your download link. If you are not able to download right away (For example you are shopping on your mobile) please do not worry, you will be able to login and retrieve your files via your account, simply by logging in using your email.
Delivery Policy:
All packages are currently shipped via Australia Post prepaid satchels. Same day shipping is offered for most items if ordered prior to 12:00 midday, except for Interfacings and Stabilisers which are cut to order. Please allow up to 48 hours extra for cut to order items.
Delivery times are dependant on Australia Posts delivery times however most packages arrive within 3-6 working days from dispatch. Tracking numbers are supplied for all prepaid satchels via email from Australia Post and also this info will be updated/added to your website account.
If you require Express Shipping, please contact me to arrange.
Do you ship Internationally?
Am I able to order a sample of interfacing or stabiliser before I buy?
At this time, I offer a small sample of WovenFuse for the cost of shipping, for order via the website shop. I may add samples of the other products if the demand is there however some products, such as Decovil 1 will attract a surcharge to cover costs. Please email me if you require a sample of products other than WovenFuse.
Do you accept orders by phone?
At this time, we do not accept phone orders.
Shopping Cart/Accounts
When you place an order, you will be required to supply an email address and billing info. On checkout, you will receive an email which will be your login email for your account. No passwords are necessary as your account is exclusive to your email and a new login will be supplied via email whenever you wish to access your account. No lost passwords! WOOHOO!
How do I access my previous order history and pattern file purchases?
Please login to your account found at the bottom of the Shop pages section.
I am not happy, can I get a refund?
Do you Have a Shopfront?
No, we don't. ChrisW Designs is an online shop only however sometimes we can arrange pickups from either Casino NSW 2470 or Lismore NSW 2470. Please email me to discuss the options.
Do you offer wholesale prices for WovenFuse or any other products for holders of an ABN?
No, we don't wholesale WovenFuse or any other products at this time.